Cash On Delivery (COD) Policy

Cash on Delivery (COD) Policy

At KitchCart, we offer Cash on Delivery (COD) on selected products and eligible delivery locations across India.

COD availability depends on:

If COD is available for your order, the option will appear during checkout.

For certain COD orders, KitchCart may contact the customer by phone, SMS or WhatsApp to confirm the order before dispatch.

If we are unable to confirm the order, we may cancel the order before shipment.

For a COD order, the customer must pay the complete order amount to the courier partner at the time of delivery.

Please keep the required amount ready to avoid delivery delays.

A COD handling or service charge may apply to certain orders. If applicable, the charge will be displayed during checkout before the order is placed.

If you want to cancel a COD order, please contact KitchCart as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible.

Customers are requested to accept COD orders that they have placed.

Repeated refusal or non-acceptance of COD deliveries may affect the availability of COD for future orders.

Please provide a complete and accurate delivery address and active phone number when placing your order.

KitchCart is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

The courier partner may make one or more delivery attempts according to its delivery process.

If the customer is unavailable or repeatedly refuses the delivery, the order may be returned to the sender.

COD orders are subject to our Refund & Return Policy.

If a return or refund is approved, KitchCart may request the customer's bank account or other required payment details to process the refund.

If you have any questions regarding COD orders, cancellations, delivery or returns, please contact KitchCart through our Contact Us page.

KitchCart Team