Refund & Return Policy

Refund & Return Policy

At KitchCart, customer satisfaction is important to us. If you receive a damaged, defective, incorrect or significantly different product, please contact us so we can review the issue and provide an appropriate solution.

Eligibility for Returns

A return or replacement may be considered in the following situations:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • The product received is significantly different from the product description.

Return Request Period

Please contact us within 48 hours of delivery if you receive a damaged, defective or incorrect product.

To help us process your request, please provide:

  • Order number

  • Clear photos of the product

  • Photos of the packaging, if applicable

  • A short description of the issue

  • Video evidence, where reasonably required

Products That May Not Be Eligible for Return

Returns may not be accepted for:

  • Products damaged due to misuse or improper handling

  • Products showing signs of use beyond normal inspection

  • Products damaged after delivery due to customer handling

  • Incorrect product selection by the customer, where the product is otherwise as described

  • Products returned without prior approval

  • Items specifically identified as non-returnable on the product page

Replacement

If the product is confirmed to be damaged, defective or incorrect, KitchCart may offer a replacement, subject to product availability.

If a replacement is unavailable, another appropriate resolution may be offered.

Refunds

If a refund is approved, the refund will generally be processed to the original payment method used for the order, subject to the applicable payment provider's processing time.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Return Shipping

If the return is approved because of a damaged, defective or incorrect product, KitchCart will provide instructions regarding the return process.

Customers should not send products back without contacting us first.

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For return or refund requests, please contact our customer support team with your order number and details of the issue.

KitchCart Team